Support

How can we help?

Everything you need to get the most out of Cuely on iPhone and Apple Watch.

Getting started
How do I create my first deck?
Open Cuely on iPhone and tap the + button in the bottom right corner. Give your deck a name, then tap Add card to start adding your steps. Each card holds one step or section of your notes. You can also tap Paste notes to paste existing text and Cuely will split it into cards automatically.
How do I send a deck to my Apple Watch?
Tap the Watch icon in the top right of the main deck list, or open any deck and tap the Watch icon in the top bar. Select the deck you want to send and tap Sync active deck now. Make sure your iPhone and Apple Watch are within Bluetooth range. The deck will appear on your Watch within a few seconds.
How do I navigate cards on my Apple Watch?
On your Apple Watch, tap the right side of the screen (or the › button) to advance to the next card. Tap the left side (or ‹ button) to go back to the previous card. The current step number is shown at the top of the screen.
Can I reorder cards in my deck?
Yes. Open your deck and tap and hold the drag handle (≡) on the left side of any card. Drag it to the position you want and release.
The app & Watch
My Watch isn't showing the deck — what do I do?
First check that your iPhone and Apple Watch are connected (Bluetooth on, Watch paired). Open the Watch sync screen in Cuely and check the status shows "Reachable now: true". If not, try bringing your devices closer together, then tap Sync active deck now again. Restarting the Cuely app on both devices usually resolves any sync issues.
Does Cuely work without an internet connection?
Yes — completely. All your decks are stored locally on your device. Once synced to your Watch, you can use Cuely entirely offline with no internet required. This is by design — your notes stay private and accessible anywhere.
Which Apple Watch models are supported?
Cuely works on Apple Watch Series 4 and later, including all Apple Watch SE and Ultra models. watchOS 7 or later is required.
What iPhone do I need?
Cuely requires iOS 16 or later on any iPhone that supports it.
Unlock & purchase
What do I get with the free version?
The free version gives you up to 3 note decks with full Apple Watch access and all navigation features. There's no time limit on the free version — it's yours to use as long as you like.
What does the $2.99 unlock include?
The one-time unlock gives you unlimited decks and cards, Apple Watch sync for any deck, auto-advance on Watch, iCloud backup, and Watch face complications. It's a single payment — no subscription, no recurring charges.
I already paid — how do I restore my purchase on a new device?
Open Cuely, tap the unlock screen, and tap Restore previous purchase. Make sure you're signed into the same Apple ID you used to purchase. Your unlock will be restored at no charge.

Still need help?

Can't find what you're looking for? Send us an email and we'll get back to you within 24 hours.

Email support@cuely.com.au